We currently ship to UK, Europe/EEA and USA/Canada.

Various shipping options are offered at the checkout. Free Shipping is offered on all retail orders of £40 or above. This offer applies to UK orders only includes channel islands and the Isle of man.

(Sign up to our newsletter for updates on new shipping territories)

We aim to ship your order within 3-5 working days from the date you placed it. 

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Our Returns Policy

If you are unhappy with your order or change your mind for any reason, you have 30 days to return your order for a full refund (excludes shipping), providing the following conditions are met.

Items returned must be in the original condition that the customer received them in unused, unopened and in their original packaging. This includes ensuring that all labels are affixed and unopened or unbroken, all tamper seals intact and products unused.  We will inspect all returned items before issuing a refund to ensure that they are in saleable unused condition. For hygiene reasons we cannot refund any opened or used hair/beauty products.

Please note that items are your responsibility until they reach our office. Therefore you are responsible for making sure that all returned items are wrapped in suitable packaging, to prevent damage to the items or their packaging, we can not refund returned items that are damaged in transit. We are not responsible for any items that are returned in error. As a precaution, we strongly recommend that you use a signed for delivery service that insures you for the value of the items that you are returning. This protects you against lost or damaged goods.

For Returns email us: returns@theafrohairandskincompany.co.uk

Returns must be sent to The Afro Hair & Skin Co. Ltd. 4, 33 Warrior Square. St Leonards-on-Sea, TN37 6BG 

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When returning items, please ensure that you include all of the following information:

1. Full Name

2. Address, as provided on the original order

3. Your order number/reference

4. Reason for Return or Exchange

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Distance Selling Regulations:

Under the European Distance Selling Regulations, customers within the European Union (EU) are automatically entitled to a Seven Day Cooling Period. This gives you the right to cancel the contract of purchase, within seven days of your order. Notification of cancellation must be received in writing within seven working days of the goods being received by the customer. As per the European Distance Selling Regulations, we will refund the cost of item(s), as well as the original shipping Charge.

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INTERNATIONAL CUSTOMS, DUTIES & VAT

(Please note, there is no VAT currently charged on our products.)

Customs and import duties (if any) are charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and can't advise on what the costs will be in advance. We advise you to contact your local customs office for current charges. 

If your products are returned back to us due to non-delivery, incorrect address, no one available to sign for and/or collect your products you will incur re-delivery charge(s)

Refunds will not be issued for goods that have been shipped and returned back to us due to non-delivery, incorrect address, no one available to sign for and/or to collect your products.

Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

 

Lost and Stolen Items

We do not take responsibility for items that are lost or stolen in transit. Please selected a tracked and signed for option if your item is likely to be kept in an unsafe location, or if you are not around to collect. 

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[ The Afro Hair & Skin Co. Ltd, 2016 ]

Based on 746 reviews
91%
(678)
6%
(47)
2%
(13)
0%
(2)
1%
(6)
Reviving indeed

Leaves my body smooth with a nice shine to it

H
NATIVE GLOW - Real Organic Shea Butter
Heather Booth di Giovanni

NATIVE GLOW - Real Organic Shea Butter

A
Minis Discovery Set
Andrew Katz
Convenient and nourishing

The Minis are very convenient, especially when I am travelling and also nourishing at the same time.

Amazing

It is so good for my hair and it smells amazing.

Rich hair butter

Amazing hair butter. Melts in your palms and apply well into kinky Afro hair, gives it a lustre and makes it easy to style! I use this interchangeably with the hair oil depending on my mood on the day !

Happy Skin!

As always, this beautiful oil has brought my tired skin back to life. I also absolutely love the smell, which is so subtle but so good!

The perfect shampoo

Absolutely love this shampoo bar. IT left my hair feeling so soft whilst also noticeably cleaning throughly

Good to try, Good to share

So pleased to get this small set after a long wait. Unbelievably it's packed with daily essentials and a great present for anyone. I shared all products with family and saw a smile on everyone's face!

Light but effective

I have been using the 'FLOW' oil for a couple of years now. It is a vital part of my daily routine. It doesn't take much oil to give my face the moisture it needs.

Lovely Butter

The parcel arrived packaged so nicely. The butter is gorgeous. Smells lovely, great consistency; firm and then melts in your hands. It has kept my hair so soft. I just wish the jar was a bit bigger! Definate repurchase all the same.

Dry skin no more!

I brought the dry skin relief bundle and it is working wonderfully. My skin doesn’t feel tight and itchy and I have no dry flaky patches. My skin also feels so soft and I have received so many compliments on the appearance of my skin. Please keep producing these items as they are definitely my skincare choice from now on.

Great products

This is my first time purchasing hair products and I was not disappointed. Just like their face and skin products the ingredients are the highest quality. I'm so pleased I purchased these.

Lovely butter

Early days as have only used it once but like the consistency and smells nice

I don't know

Don't know as still awaiting delivery from early December. However this appears to be royal mail rather than the sellers issue. I look forward to finally recieving it

Feel great on the skin

The products smell lovely and the facial oil in particular is divine!

Love it

My hair feels fully nourished again

Cleansing mask

Really cleansing mask, a little goes a long way! I make sure to use the Flow oil afterwards to nourish my skin otherwise it dries out.

Lovely addition

Very cute and stylish dish, great for any use or decorative

Perfect

This is holy grail product for me. Definitely a staple.

Regular user

Very good. I have locks and the soap does a good job. Smells lovely too…

Mini Discovery set

I love the packaging it is so beautiful. I cannot wait to use the entire products. I know I will not be disappointed because I used you all products before. I just had to get the mini version.

Hair butter perfection

I’ve been using this item for a long time and it’s amazing I keep coming back again and again and it does wonders for my hair!!!!

Nurture Cleansing Balm and Flourish Hair Butter

My latest two products from this company have been superb. I was dubious about trying a shampoo in a solid bar form, but I am now a total fan. Cleansed beautifully. The Flourish conditioning butter which I also purchased is superb. I am Caucasian, but have naturally very frizzy hair and have found these products to be a blessing. Well done Afro Hair and Skin Co.

A perfect 10

This product goes on easily and smoothly and makes my skin silky smooth. The body oil and the hair oil are just as good. I'm a believer and customer for life!

Nourishing hair oil

Really glad I bought this to complement the hair butter I use. BLOOM smells great and soaks straight into my hair!